Forum Discussion

ro777hi's avatar
ro777hi
Joining in
2 years ago

Forced into 18 month contract after moving house

Hi, I recently moved house in early december and wanted to keep my current package and broadband equipment. Contract ends at the very end of december and wanted it to just move onto monthly rolling after my house move didn't want to add more stress onto a house move. However I recently noticed I was actually put on a new 18 month contract without my consent.

Just had a 2 hour web chat that went now where. Didn't answer why I was put on a new contract and had no solution.

Any advice on what I can do here to try cancel the contract, or Am I just forced to accept a contract that I didn't agree to or pay the early disconnect if I want to leave.

Thanks

contract
house
move
  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi ro777hi 

    Welcome to the community forums 

    Sorry to hear that you've been placed on a contract without your knowledge. 

    Just to confirm, did you make any changes to the named account holder at all?

    • ro777hi's avatar
      ro777hi
      Joining in
      2 years ago

      Hi,

      I just requested to move my current broadband package (M125) didn't request any new addisions or remove anything.

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Thanks for confirming that ro777hi 

        Let's take a look at our side and see if we can understand what's happened. ]

         

        Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
         

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Thank you for joining me on private message ro777hi 

    Glad we were able to get this resolved for you today. 

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).