New contract is not showed in my account
I recently moved home and started a new broadband contract for my new home. The broadband in my new home does not have internet connection after the hub is set up. My Virgin Media does not show the new contract that has started and only shows the old one that is closed. When I use VM Connect App it shows "Account is inactive or closed".Moving house
Hi - I’m contracted to Apr 26 (6 mths into an 18mth renewal contract) but due to sudden ill health I’m having to sell up & move house. My new property has a drive with no front lawn and, given the shoddy job the installer originally did here, I really don’t want my new drive ripped up and have wires trailing all over the house again so I’d like to leave VM when I move. On the moving house section it states that my new property doesn’t have VM available (hooray) but when I go through the chat function to arrange cancellation it says that it does (boo) and that if I don’t transfer my account to the new property I’ll have to pay the cancellation fee (a few hundred £s). They also state (without having seen my new property) that it would just take a couple of hours but weren’t prepared to state how they would ensure that my drive and house wouldn’t be hacked to bits I note that the ‘cancelling within 30 days of a price increase’ loophole has been closed, but do I have have any other options here to cancel without penalty? (My only thought was that the contract isn’t enforceable as it states I receive MaxitTV, which since the renewal I obviously don’t as I no longer get TNT, so as I’m not being provided with what’s in the contract can I just leave it without penalty?) Any ideas? Here’s hoping …Moved house - contract amended
Hello, I’ve just moved house, and a few days after my cooling off period has ended, have realised my contract was amended during the move. I had voicemail free, weekend chatter, telephone line rental, and M125 fibre broadband for a certain price (with a promotional discount). My new contract is £24 more expensive and only covers the M125 fibre. I remember confirming with a customer service person that I wanted to keep the same package. I’m very confused how this happened. However, I’m now on the hook for an extra £24 a month for another 17 months. Went around in circles with customer service chat earlier, although admittedly I hadn’t fully realised the problem then (was more interested why the bill was what it was; then was initially told I was paying more until feb 2025, not 2026…). Feeling like there’s no way to sort this now. Would appreciate any help, if possible. Thanks.Forced into 18 month contract after moving house
Hi, I recently moved house in early december and wanted to keep my current package and broadband equipment. Contract ends at the very end of december and wanted it to just move onto monthly rolling after my house move didn't want to add more stress onto a house move. However I recently noticed I was actually put on a new 18 month contract without my consent. Just had a 2 hour web chat that went now where. Didn't answer why I was put on a new contract and had no solution. Any advice on what I can do here to try cancel the contract, or Am I just forced to accept a contract that I didn't agree to or pay the early disconnect if I want to leave. Thanks