First bill credit not applied

[Lrobinson86]

I was supposed to have a £50 credit applied to my first bill which was confirmed on the phone by the lady that set the whole order up, it has not shown on my bill, I have called 08000643843 where i was put through to the billing department and was asked to email Joshua Chiverton to show the email I received offering the £50 credit but have not had a reply and the bill is still showing as £89 instead of £39, any other ideas how I can get this resolved??

[David_Bn]

Thanks for reaching out to us on our Community Forums @Lrobinson86, and a welcome to our Community Forums!

Sorry to hear of the issue with the lack of credit on the bill as expected.

I'd be happy to look into this for you - check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[David_Bn]

Thanks for working with me over our private messaging function @Lrobinson86.

Pleased we were able to have this one sorted for you and you're welcome to report back to us on our Community Forums, if there are any further issues or questions about the services.

Thanks,

David_Bn