Equipment returned, no refund processed since March

[ExCirginCustome]

Hi, I disconnected my virgin service in Feb and returned all the equipment I was provided with originally in the packaging from Virgin and sent back via Yodel. I’ve since received a text message telling me that part of the equipment was missing (it wasn’t!) and I’ve heard nothing more and have not received a refund in any way. Could anyone advise how I can obtain the £100 equipment charge? 

[goslow]

You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.

[ExCirginCustome]

Hi, I disconnected my virgin service in Feb and returned all the equipment I was provided with originally in the packaging from Virgin and sent back via Yodel. I’ve since received a text message telling me that part of the equipment was missing (it wasn’t!) and I’ve heard nothing more and have not received a refund in any way. Could anyone advise how I can obtain the £100 equipment charge? 

[Kath_P]

Hi ExCirginCustome, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some issues with your equipment returns. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi ExCirginCustome,

Thanks for coming back here. 

I've already replied to your thread here: Equipment returned, no refund processed since March

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks,