Forum Discussion

ExCirginCustome's avatar
ExCirginCustome
Joining in
11 months ago

Equipment returned, no refund processed since March

Hi, I disconnected my virgin service in Feb and returned all the equipment I was provided with originally in the packaging from Virgin and sent back via Yodel. I’ve since received a text message tell...
Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
11 months ago

Hi ExCirginCustome, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some issues with your equipment returns. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,