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GlynnC's avatar
GlynnC
Joining in
2 years ago

End of contract, 30 day notice

According to OFCOM

Companies must tell customers about their best deals

Our new rules mean phone, broadband and pay-TV companies must contact you between 10 and 40 days before your contract comes to an end. These alerts – sent by text, email or letter – must include:

  • when your contract ends;
  • the price you’ve been paying until now, and what you’ll pay when your contract is up;
  • any notice period for leaving your provider; and
  • your provider’s best deals, including any prices only available to new customers.
  • details of other contracts that are taken as part of a bundle, including the end dates of any commitment periods for those contracts

I never received an email like this.

They send me one saying my contact was near its need and should renew

My contract comes to and end on the 8th now they want to charge me to the 2nd of next month.

I have taken out a rolling monthly contract with YAYZI for £30, £24 less than Virgin want to charge me.

Based on the fact they never told me in the email, That I need to give them 30 notice I do not want to continue.

and OFCOM says they must,

Do I just cancel my debit order with them. should I get a refund as they have billed me untill the 15th bout my contract end on the 8th

 

3 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Some differing use of the word 'contract' in VM's info. When you join VM you are in a permanent ongoing contract until you give VM 30 days notice to cancel. You also have a minimum term to fulfil, usually with a discounted price in the minimum term period.

    See below

    https://www.virginmedia.com/help/billing-and-payments/information-about-your-virgin-media-contract

    Cancelling your direct debit without giving 30 days notice, and going through the appropriate disconnection procedures, invariably backfires on the customer as reported in topics on here. VM continues to bill you on the normal billing cycle right up until the day of disconnection. If VM thinks you owe money, it will start its debt recovery processes which can ultimately end up with VM logging missed payment charges, credit defaults and contact from debt collectors.

  • GlynnC's avatar
    GlynnC
    Joining in
    11 months ago

    So an update on this, I had a 18moth contract and cancelled it before the end, paid them to the end of the contract, gave them all the equipment back.

    you must email ResolutionsTeam@virginmedia.co.uk or  odr@virginmedia.co.uk

    Give them all your info and stick to your guns

    After months of emailing them before the 28days lapese so after 25days and going to the ombudsman and telling the 3 different collection companies that the complaint is with the ombudsman etc to get them off my back.

    waiting 8 weeks before you contact the ombudsman and trying like once a week to resolve the matter with them etc

    They kept tell me the same story, you owe us money etc etc

    They could not provide me any proof or recording that I agreed to the contract of 30day notice

    They have finally credited my account and given up.

     

  • goslow's avatar
    goslow
    Alessandro Volta
    11 months ago

    Have you checked to see what, if any, records VM has left behind on your credit report if they have sent debt collectors after you?