Early Exclusive Contract Renewal

[gorb]

My contract isn't due for renewal until the end of Feb 2025 but I have received a few emais with a renewal offer. Having reviewed the offer I had a couple of questions e.g. there is no mention of the 2nd box or Netflix in the offer. I phoned support and they firstly said it was too early for an offer and it might be a scam. They have nothing on their systems regarding this offer. After noting that the email address looked genuine she advised that I should click through and accept the offer!! This is confusing as I have a couple of enquiries but don't know who to ask? Has anybody else had this problem?

[gorb]

It would seem that messaging the community is similar to getting information from Virgin on the phone................nothing

[Daniel_Et]

Hi @gorb, thank you for your posts.

Apologies for any confusion caused in relation to this matter 😔

In order to discuss your package and the options currently available to you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @gorb,

Thank you for speaking to us via private message.

If you have any further issues or queries, please don't hesitate to contact us.

Regards,
Daniel