END OF CONTRACT

[Radfan0121]

My contract ended in December 2024,I was paying £115 per month (19 months earlier it was c.£45 ).I needed to downsize due to my son moving out,so was really looking for the basic tv package, and broadband currently offered to new customers,I think it is named " The Bigger Combo Bundle" at £33.After making contact I was offered a contract at £117, which I refused and requested to speak to retentions and was given another quote of £98.Which I also refused. I did not want to leave Virgin and asked why I could not be given a quote near to what is offered to a new customer, I did not get a definitive answer. Tomorrow I am going to use the one touch system with Sky who are quoting £49.So goodbye Virgin, after many many years!

[Cardiffman282]

You'll probably be then get your best offer around Friday via a Retentions Team call. Keep us updated. 

[Carley_S]

Hi @Radfan0121 

Welcome to the Community Forums. 

Sorry to hear that the team weren't able to offer you a suitable deal on your renewal and you've decided to leave us. 

As with all providers we've introductory offers for new customers, at the start of all of our customer’s time with us they'll have benefited from such a deal. Once expired, we'll do all we can to offer the best existing customer deal available. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.