EBilling - can you switch me to it please

[tholm]

Can you please switch me over to ebilling only.

I've checked all previous posts to seek where to do this online (my profile etc) but no joy

Many thanks

[tholm]

Sorry. Not working. 

[Alex_RM]

Hi tholm,

Thanks for posting and welcome too our community 😊

Sorry to see you're having some issues setting up ebilling, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

[PV1993]

Hi, I am having a similar problem.

Tried to follow the online instructions to move to eBilling but they don't seem to match my profile. I have tried both on the app and online and no luck. 

Here are the online instructions:

1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to eBilling.
4. Follow the instructions on-screen.

I don't have a 'my profile' option on either homepages. Please help.

[Ashleigh_C]

Hi there @PV1993 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have also faced this issue regarding signing up for eBilling, I'm going to pop you a private message so we can take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.