Disney+ activation

[eff-ell]

I recently signed up for broadband service and I received an email saying I get 3 months free disney+. It said to login to my account and there will be a link however I can't see any link to activate it. Can someone please help me find out how to get the activation link for disney+?

[Kath_P]

Hi eff-ell, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with activating your Disney+.

This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P · Accepted solution]

Hi eff-ell, 

Thanks for sticking with us via private message. 

We're glad we were able to assist you with getting things sorted. 

Do keep me updated on how things go and if you have any further concerns or queries, pop back 😊

Take care,

[eff-ell]

Thanks for your help. I was able to activate Disney+ through the entertainment services in my virginmedia so its all good now.

[Kath_P]

Perfect - really happy to hear that 😊 Just in time for Christmas too 🎄🎅🏻

If you have any further issues - you know where we are.