I organised a disconnection from Virgin for 1st September 2024. This was clearly understand as I had an email from Virgin confirming this. However on 14th August 2024 I was disconnected early. This is a massive issue as myself and my partner work from home as well as needing WIFI for general personal life especially as we are in the process of moving to Australia.
After being stuck on the phone for ages I finally got through to someone who told me this was disconnected due to a "technical error" which looking at the amount of people this is happening to I do not buy.
We were told we would have to wait 24-48 hours to get back online. Well we waited over 24 hours and thought we would check on the status and have now been told on whats app that our reconnection was rejected!
What is going on! We need to get back online asap. This is ridiculous and taking our money for no service. Not to mention some of the worst customer support possible.
Please can someone help us get back online.
