Direct debit

[mwape]

I mistakenly deleted my direct debt I want to reset but failing as the page seem not to be working, please help I want to make a payment.

[Ilyas_Y]

Hey @mwape Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the payment and direct debit that you are having.
Have you tried to change this via the MyVM app itself or the webpage? 

I have attached 2 links there.
You can also try to ring our customer services team on 0345 454 1111 and our team can take a payment and also set up a direct debit.

You can also check the following link here for more assistance in relation to payments.

Kind regards,
Ilyas.