Direct debit not taken

[Kellyx]

My monthly direct debit hasn’t been taken today as usual, tried to contact VM via WhatsApp but wasn’t helpful, does anyone know why? Don’t want them to hit me with a charge. Thanks 

[Vikki_M]

Hi Kellyx,

Thanks for your post and welcome back to our community.

I'm sorry to hear about your direct debit concern. 

I'd be happy to look into this for you.

I'll send you a private message now :).

Please look out for the envelope in the top right of the page and pop back to me when you can.