Can anyone help me with this problem I've just changed to another package with virgin £74 the previous one was £64 anyway I've had a email this morning saying I'm late paying and they've put a £7.50 charge on my bill which now comes to over £150. I have been with virgin for years now and thought payments would be dealt with the direct debit, anyway phoned 150 on my phone and was told the direct debit had been cancelled but on the app it says direct debit is set up so this is something the agent has done when I signed up for the new contract. I've had to pay them £148 this morning to them by credit card. And I've got to pay them £74 next month on another direct debit they've now set up again. Can anyone help me with this they already removed services on the new contract after telling me it would be the same which I posted on here and an agent called kane was supposed to have sorted for me but that hasn't happened. I'm worried now I'm being scammed.
In my last correspondence with him he has told me that my bill will revert back to £74 on my next payment but I had an email off virgin thanking me for the changes I had made on my contract and the upcoming bill will be £81 so I'm waiting to see what they charge me. I put a complaint in on the chat line a couple of weeks ago and they gave me a case number but I've heard nothing since. I've had enough of chat and phoning them it's the worst customer service I've ever had from anyone, it's making me feel ill dealing with them, why no one can't just correct my contract is ridiculous.
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