Direct Debit

[ToddInvenedig]

VM haven’t taken my payment this month, due yesterday. Anyone know why?

Worried VM will hit me with a charge.

How can I contact a person at VM.

Thanks.

Todd

[carl_pearce · Accepted solution]

Several users have reported this, or partial funds being taken.

VM will respond in a few days.

[John_GS]

Hi @ToddInvenedig 

Thanks for posting and welcome to the community.

Sorry to hear of the payment confusion. 

I'll send you a PM now to assist further.

[John_GS]

Hi @ToddInvenedig 

Thanks for joining me on PM and allowing me to help with this.

Please pop back to us via the Forums should you need further assistance.

Best wishes.

[Christine2020]

Yes I have the same issue - direct debit due on 23rd October.  Virgin Media account has marked it as “paid”, but bank account not showing it as being paid since September.  Can only imagine there is a mass billing issue with their systems.  Not great.

[FishFinger8]

Same thing with me. Supposed to be collected on 23rd, money not taken but marked as paid online. Rang them up this morning and was told just wait and not to make a manual payment. And that it would be referred to their technical team.... not sure what else can be done

[nealy]

Same thing here....contacted my bank said DD cancelled and i have had to pay late payment charge through no fault of my own

Had to pay £7.50 late payment charge unfairly

The admin side of VM is sadly lacking, had so much trouble its unreal

[nealy]

DD not cancelled by my bank????

can only have been VM who cancelled and i just thought it was getting paid as normal....this is not correct behaviour

[Kath_P]

Hi nealy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been an issue with your Direct Debit being taken. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[nealy]

The latest update in this incredible saga....called VM after long conversation explaining the fact i incurred a late payment notice through VM cancelling my direct debit,,,,payment was made then DAY AFTER VM CANCELLED??

This all confirmed by my bank and my accounts...i believe this is fraud

Anyway explaind all this operator (call made 27/02 at 11am) who seemed to grasp the situation, and i waited 10 mins while he said he would reimburse the £7.50...ok i thought maybe this is now rectified...only to find no such payment has NOT been made despite confirmation that it was done.....Dishonest behavior?

is my DD reintated?

What is happening to the £7.50 refund wrongly charged?

Confirm my next payment date?

Its just been most incredible stress dealing with VM, very sad to say........basically at my wits end over a point of principle....will not stop and will escalate to the highest level possible