Delays in equip repair

[Frazzled2]

Why can’t you give users a reference number? That way they can be informed of progress or lack of progress. Could you message me directly to confirm if you have passed on my complaint? 

[Gareth_L]

Hello Frazzled2.

Thank you very much for your post.

I will send you a Private message now to take some details and get this looked into.

If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L