I started my contract in November 2021 and moved apartment in November 2022. I'm now trying to cancel my plan but I'm being told that I'm still several months away from the end of my contract.
I'm being told by support that my contract started in November 2022, and that there are no records of any plan before this. However I have been using this exact same plan for over two years now. My prices have increased as though I were still on the original plan, though my term has been extended by a year.
I didn't change or upgrade my plan at all when I moved, I brought the exact same equipment from my previous address and had everything plugged in and running on the same day that I moved.
Is there anything that can be done about either my term being extended as I'm now paying way more than I really should be for my service due to this.
