Forum Discussion

SiriusB's avatar
SiriusB
On our wavelength
12 months ago
Solved

Contract renewed

Late last month, my partner & I reviewed our budget. What with the cost of living & energy crisis which we were well aware & budget adapted when needed. However with the budget pared down as far as...
  • SiriusB's avatar
    SiriusB
    12 months ago

    Thanks Virgin.

    Maybe we're just lucky but we're staying with Virgin.

    In the nearly 2 decades, we must have had at least 6 issues.

    Each one dealt with swiftly.

    As was this one. Raised an offical complaint via online A/c.

    Case Management team called this morning..

    Issue resolved and very satisfactory.

    Can't fault thje service.

     

SiriusB's avatar
SiriusB
On our wavelength
12 months ago

Thanks Virgin.

Maybe we're just lucky but we're staying with Virgin.

In the nearly 2 decades, we must have had at least 6 issues.

Each one dealt with swiftly.

As was this one. Raised an offical complaint via online A/c.

Case Management team called this morning..

Issue resolved and very satisfactory.

Can't fault thje service.

 

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks so much for the update SiriusB 

    I'm glad the Case Management team were able to get things resolved and apologies once again for any inconvenience caused.

    If you need any further assistance with anything let us know.

    All the best 😊