Hi,
Hoping someone can help me here without having to spend half a day trying to explain this to customer service on the phone.
I've had this email today clearly stating that I am out of contract:
I thought my contract was due to end in December as I signed an 18 month one that would mean December is the end month. Confused, I logged onto my account to find that despite it clearly stated in the email that it has expired, it has not, and in fact it doesn't expire now, until March 2025!
There are 2 problems here. First off, why am I getting an email email saying my contract has expired when it has not? I actually do want to leave to Openreach FTTP, as it's finally available here next month, so if I can leave now with no penalties then great!
More serious though is that it is claiming I made a contract change in march and authorised this change, hence why the contract now runs till march with 3 months at the end of that having no discounts applied. This is not the case at all.I had a standard email on the 18th of march saying my price was going up as part of annual price rises. At no point have I ever contacted customer service using any method asking for any service change during this contract (other than contacting O2, not Virgin, days into it in june 23, to cancel their contact for a sim during the cooling off period). I did not sign any new contracts in March 2024. I have also had no service changes at all on my account.
In order to fix this, my ideal position, to correct this and as compensation for this serious error, would be for you to honour what you have communicated with me by email today, i.e that I am out of contract and can leave.
