Contract renewed but account still says out of contract

[G4DDS]

I renewed my contract online 17th December as the renewal price was a saving of 25% (so would be silly not too take it).

I received the pre-contracts e-mail and the order e-mail (from the web team) so as far as I was aware I had nothing else to do and it would just happen. I have received my latest bill today and it is still the same old price where I was expecting it to contain partial month charges (with the next bill at the new price). Logging into my account it still says I am out of contract and offering me options to renew.

Can someone please look into what is going on and what has happened to my new contract?

[Ayisha_B]

Hi @G4DDS 👋

Welcome back to our Community Forums and thanks for your post. 

Did the pre-documents advise when your new agreement would take effect?

[G4DDS]

No date other than the date it was created i.e. the 17th December. The e-mail from the web team states:

"As you've changed your package part way through your billing cycle, your next bill will feature only part of the charges for your new service. You'll pay the full amount you were quoted every month after that."

From this I assumed the change had happened on the 17th December.

[Ayisha_B]

I will pop you a PM to look into this. 

Thanks