So I posted on here about my contract renewal (quoted £100 to renew the exact same package - Gig1, Maxit inc TNT, 2 x STB's, NetFlix Premium, UHD) and was advised for some of you to check the TNT element. Found out it wasn't included, despite clearing saying it was on the new contract. So i raised it on here and a very helpful Virgin CS person has been dealing with it.
They are having issues and they explained it would be much higher but they will administer a discount to honour the £100.
I get a text from Virgin yesterday with a link to view my pre-contract documents. When I clicked on it I was presented with a screen thanking me for accepting the new contract. Next minute I get an email saying here is your pre-contract documents attached. When I looked at them I am now downgraded to NetFlix with ads and my bill is £135.50. No mention of any discount
A few minutes later I get the same text message asking me to view my pre-contract documents. I didn't click this time but a few minutes later a further email arrived. This time the package includes Kids Pick but NetFlix is still with ads and I've lost one of my STB's. AND the price has gone up to £140.50 and still no discount.
I have certainly not approved this but just had yet another email from Virgin thanking me fo rmaking the changes and that I am now all sorted and my next bill (currently paying £94 for Maxit with TNT) will be £145.50 and for that I have lost Maxit - now Mega - and NetFlix standard now getting ads).
The very helpful CS person did say not to be shocked at the increase showing. Well it would be nice to see the £45 discount!
