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Contract renewal

SM101
Joining in

on ‎06-11-2024 09:38

I have just ‘grabbed’ my new contract that has been offered to me in my acccount and received all the details and I have agreed and accepted the conditions but later when I go into my account it says ‘Time to renew’ I have tried ringing but no option to talk. Can someone help please!

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3 REPLIES 3

jpeg1
Alessandro Volta

on ‎06-11-2024 10:27

Hopefully a VM person will pick this up and offer to help.

But beware that you may be told the offer wasn't accepted/wasn't recorded and is no longer available.  This seems to happen quite a lot.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Ernie_C
Very Insightful Person
Very Insightful Person

on ‎06-11-2024 10:37

If you have just (today) processed your order, be patient. It may take a few working days to complete.

Personally, I processed mine last Thursday and received the contract on Monday.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
Forum Team
Forum Team

on ‎06-11-2024 13:19

Hi SM101,

Thank you for your post and welcome to the community. 

We're very sorry for any confusion with this. We do advise to give some time for this. 

If nothing has changed within 24 hours then please do come back to us and we can look into this further. 

^Martin

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