Contract renewal

[roy247]

Hi Forum Team,

Renewed contract keeping everything the same using the link in My Virgin Media on the 15th of June and received the Pre-Contract Documents and Your Virgin Media order emails but since then nothing, and nothing has appeared in My Virgin Media Orders and Appointments either.

Netflix is also now showing as an add-on on the Contract Summary Sheet where it was previously included.

Some help would be appreciated.

Thank you,

Roy

[Akua_A · Accepted solution]

Hi @roy247 

Welcome back to our community forums and sorry to hear you have not had an update on your online contract renewal. We can understand your concern and want to do our best to help. To look into the contract deal and the Netflix we will need to access your account. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[roy247]

All sorted, thanks again to a very helpful Akua_A. 👍😊