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Contract renewal

Stub63
Joining in

Hi 

Had several emails to renew contract but price increase is ridiculous. Can someone contact me to go through options with prices. Currently on broadband only - 250 with home works . Latest email. From virgin was supposedly same service but price was £2.29 more but without home works so actually £12.21 more an increase of over 36%. Seriously considering other providers. Prefer a message from virgin here rather than a call centre. Thanks

2 REPLIES 2

carl_pearce
Community elder

The VM team on here don't deal with renewals.

You need to speak with the retentions team on 0345 454 1111 (or 150 from a Virgin Media landline).

Zach_R
Forum Team
Forum Team

Hi @Stub63,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're unhappy with the recent offers discussed. Have you reached back out to the retentions team to discuss other options as @carl_pearce has suggested?

Thanks,
 


Zach - Forum Team
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