Contract renewal

[Joyce61]

My virgin media contract is due to end in May. On the 17th February I received an email from virgin media offering to renew the same package that I currently have for a little bit extra, I accepted this offer and have a confirmation email dated 20th Feb, but I am still receiving notifications that my contract is due to end, I have not received anything else in connection to new package. I am confused by this and uncertain if contract has been renewed.

[David_Bn]

Thanks for reaching out to us @Joyce61, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced with the attempted renewal of the services, with the E-Mail received.

Check out the envelope in the top right hand corner for a private message from me, and I'll be able to look into this for you

Thanks

David_Bn