Contract renewal

[ConfusedBrum84]

Hi guys!

My elderly parents moved to a house which only virgin provide broadband too.

I signed up for a £27 per month deal for broadband and phone line. It’s coming to an end and I’ve been quoted £58 per month.  They aren’t heavy users of the internet but do rely on it and their land line.

I just find it frustrating that new customers are being offered £26 per month deals whilst the best I was offered on the online chat of £44 per month. 

Just wanted other peoples experience, what is stopping me in ending the contract and then signing up to a new contract? (I realise they will loose their current landline number).

Thanks

[carl_pearce · Accepted solution]

Once cancelled you cannot re-join for a period of time, usually 90 days.

New customer deals are just that, lower prices to entice you to join.

[ConfusedBrum84]

Thanks Carl!!

Ahhhh wasn’t aware of that rule.  Sounds like my parents are stuck with virgin media then! 😢

[carl_pearce]

Everyone would sign up as new customers if you could cancel and sign up straight away!

[Lee_R]

Hi @ConfusedBrum84 thanks for posting and welcome to our community.

carl_pearce has advised you correctly.  When you say "I signed up for......."  Do you mean that the account in question is in your name?

Regards

Lee_R

[ConfusedBrum84]

Yes the account is in my name. I pay for it for my parents. They are both on state pensions, so it’s my bit of help towards them!

[Reece_MH]

Thanks, ConfusedBrum84.

Our available packages and promotions change throughout the month, and you may find that our teams can offer a more suitable package for your needs and budget (and your Parent's), within the last 30-40 days of your contract.

You can always give our team a call on 📞 0345 454 1111, where we can discuss your package, and any available offers.

Cheers,