Contract renewal timing - very confused
My current contract ends 14th October 2024.
My direct debit comes out on 12th of the month.
I paid my direct debit yesterday for what I believe is 13 August to 13th September.
I have been trying to renew my contract. I have been given a deal by someone on Whatsapp but I am confused by the deal as the contract details sent by email do not 1) include the "rolling discount" they promised of £3 a month for 18 months and also do not show the date the direct debit will start.
They have told me if I take this contract renewal it will start today but I have ALREADY paid for this coming month, and now it is implied I will have to pay again to start as the "renewal" is from 13th August. I am already in contract until 14th October.
Also they are unable to confirm that this is a CONTINUATION of the contract and that I wont get any penalties or charges regarding the "old contract" being closed.
I am not happy that the email documents don't include the rolling discount as if I go ahead and confirm I am legally stating that £33 a month is the price, when its NOT what I agreed to. I am also worried I have to pay twice this month when actually all I want to do is keep the service going and just pay the new contract price £30 which includes the £3 discount agreed on Whatsapp, from eg 13 September.
When I renewed my contract last time it took months to sort out the debacle of incorrect direct debit payments, I want to be crystal clear what I am agreeing to and what payments will be taken when.
Many thanks
15TC