Forum Discussion

Eric001's avatar
Eric001
Tuning in
2 years ago
Solved

Contract renewal shambles

It seems to me that contract renewal should be a well tried and tested procedure - but it isn't. I got the 'time to renew your contract' email and selected an offer online. Got 'order documents' and...
  • Vikki_M's avatar
    Vikki_M
    2 years ago

    Hi Eric001

    Thanks for your post and welcome to our community.

    We're very sorry to hear about the issues you've had with the new contract. 

    It can take up to 14 days for online orders to be processed.

    The contract you received however should show on our side in the meantime. 

    I'll send you a private message now so we can check this.

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

     

Eric001's avatar
Eric001
Tuning in
2 years ago

Hi

I agree that it's probably time to phase out VM. Trouble is all the email-based account id's that will need to be changed to gmail (or something).

They're bottom of the league for customer service in the 'Which?' surveys (again).

Vikki_M's avatar
Vikki_M
Icon for Forum Team rankForum Team
2 years ago

Hi Eric001

Thanks for your post and welcome to our community.

We're very sorry to hear about the issues you've had with the new contract. 

It can take up to 14 days for online orders to be processed.

The contract you received however should show on our side in the meantime. 

I'll send you a private message now so we can check this.

Please look out for the envelope in the top right of the page and pop back to me when you can.