Contract renewal not showing

[Jorawarb]

Hi please

can I get some understanding on a renewal. 

i renewed 6 days ago on same services but not reflected in next bill. I called customer services and they cannot see any renewal due to go in. They cannot honour my online deal that I can still see as of writing this.

Do I wait 14 days? I’ve received an order

summary of my renewal on the day I accepted it. 

or shall I try to renew again. 

[Anonymous]

Hi,

We're not Virgin Media employees here so we're unable to help you with any billing issues, such as your prices, only Customer Services can do this I'm afraid. 

What I do recommend you do is phone up Customer Services again and ask them to look at your account.

[Jorawarb]

I have spoken to customer service who say they cannot see any changes or renewal due despite having an email confirmation of my renewal as well as doing this all online.

[Zach_R]

Hi @Jorawarb,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear that there appears to be a package change dispute. It's possible that the documents you've received are of the offer, but that we were awaiting your consent and approval to proceed.

However, so that we can take a closer look and clarify, I'm going to send you a private message shortly. Please respond to this when you can and we'll proceed from there with this.

Thanks,
 

[Jorawarb]

I have responded to the private message thanks. I did accept the offer by ticking two boxes and proceeding.

[Zach_R]

Hi @Jorawarb,

Thank you for getting back to me via private message. I'm glad that we were able to address and resolve your concerns.

Please do let us know if there's anything more that we can assist you with at all.

Thanks,