Contract renewal link does not work

[sakurako_namaku]

I received the renewal email today and the link provided does not work. I understand that this is an ongoing issue and the 'we are aware of this...', doesn't really compute!

[John_GS]

Good evening @sakurako_namaku 

Thanks for posting and welcome to the community.

Have you logged into your online account - virg.in/myVM to see the offers?

[sakurako_namaku]

Yes, there aren't any offers apart from upgrades and that's not the 20% off being offered on renewal. 

[Arissa_H]

Sorry to see you are not able to receive what you want on the offers ☹.

Please can you elaborate what you mean by the 20% off? Just so we can understand better and help you further.

Are you not happy with the offers shown on our website by your online account or the app?

[sakurako_namaku]

 This is the email I received. When I go into my account, there are upgrade offers which will increase the price of my package. There is no option to review my package and have 20% discount. 

[sakurako_namaku]

When I click on the renew your contract link, it says oops and takes me to the homepage. There is no option to renew my contract. 

[Arissa_H]

Thank you for confirming and sorry to see the link still does not work ☹.

However I can see what we can do for you regarding your package.

So I can further investigate 🧐, I will have to private message you. 

Please watch out for the envelope ✉.