Contract re-negotiation Issues -- AGAIN!

[clarmrrsn]

Hello,

I have just spent an hour on the phone to Customer Relations trying to re-negotiate my contract

After an hour of saying I was not willing to pay any more than I was just now the person I spoke to eventually came back with a deal of £90 a month for everything excactly the same as I have at the moment, including the 02 unlimited SIM.  Which was within £5 of what I am paying just now, so I agreed

On sending the contract documents over we got disconnected, and he did not call back as he said he would if we got disconnected,

The package price he has sent over does not include the 02 sim card, and so is vastly more expensive than we agreed,

Really angry at this as I asked him 5 times very clearly if this included the 02 sim price, and asked him to confirm there was no additional charges to 02.

It also appears that the price does not include Netflix Premium as I also asked him to also confirm

Why is it like this every time with Virgin Media, I had to come onto the forum the last time (18 Months ago) for almost exactly the same issue,

Can one of the Forum team please assist me with this as cant face another hour on the phone for Virgin to get it wrong again.

PLEASE HELP!

[unisoft]

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@clarmrrsn wrote:

Hello,

I have just spent an hour on the phone to Customer Relations trying to re-negotiate my contract

After an hour of saying I was not willing to pay any more than I was just now the person I spoke to eventually came back with a deal of £90 a month for everything excactly the same as I have at the moment, including the 02 unlimited SIM.  Which was within £5 of what I am paying just now, so I agreed

On sending the contract documents over we got disconnected, and he did not call back as he said he would if we got disconnected,

The package price he has sent over does not include the 02 sim card, and so is vastly more expensive than we agreed,

Really angry at this as I asked him 5 times very clearly if this included the 02 sim price, and asked him to confirm there was no additional charges to 02.

It also appears that the price does not include Netflix Premium as I also asked him to also confirm

Why is it like this every time with Virgin Media, I had to come onto the forum the last time (18 Months ago) for almost exactly the same issue,

Can one of the Forum team please assist me with this as cant face another hour on the phone for Virgin to get it wrong again.

PLEASE HELP!

---

Its not agreed - contract might be sent but you haven't agreed. You can call back in and request revert to original package whilst you sort it out with someone else as you have 14 days if they have 'agreed it for you'.

[Daniel_Et]

Hi @clarmrrsn, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've spoken to the team again since you posted. Are you any further forward with this?

Please pop back to us at your earliest convenience.

Thank you for your support @unisoft 👍

Regards,
Daniel

[clarmrrsn]

Hi Daniel,

Thank you for the reply.

Unfortunately not having any luck with this, spoke with another chap this afternoon who agreed that the behaviour of the previous person I dealt to was completely unacceptable, however he was not willing to do anything about it. After 45 minutes was just repeatedly telling me what a great deal it was (Not sure I agree as my contract price has been increased by £30 a month)

Don't suppose there is anything that you could do to assist with this?

I have raised a complaint, and waiting for a manager to call me regarding the matter but I am not holding my breath going on recent events.

Anything you could do to assist would be greatly appreciated.

Best Regards 

[Tom_W1]

Hi @clarmrrsn thanks for your reply here, we're sorry that this is ongoing for you.

So any Volt contract has the O2 cost as a separate contract, we do not cover the cost of this as such so we wouldn't be able to honour this sadly but we'll do our best to look at what's been said and come to an arrangement.

Please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks

[clarmrrsn]

Thanks Tom