Contract re-negotiation Issues -- AGAIN!
Hello, I have just spent an hour on the phone to Customer Relations trying to re-negotiate my contract After an hour of saying I was not willing to pay any more than I was just now the person I spo...
Forum Discussion
Hi clarmrrsn, thank you for your post.
We're sorry to hear about the poor experience you've had and that you feel this way 😔
I can see you've spoken to the team again since you posted. Are you any further forward with this?
Please pop back to us at your earliest convenience.
Thank you for your support unisoft 👍
Regards,
Daniel
Hi Daniel,
Thank you for the reply.
Unfortunately not having any luck with this, spoke with another chap this afternoon who agreed that the behaviour of the previous person I dealt to was completely unacceptable, however he was not willing to do anything about it. After 45 minutes was just repeatedly telling me what a great deal it was (Not sure I agree as my contract price has been increased by £30 a month)
Don't suppose there is anything that you could do to assist with this?
I have raised a complaint, and waiting for a manager to call me regarding the matter but I am not holding my breath going on recent events.
Anything you could do to assist would be greatly appreciated.
Best Regards
Hi clarmrrsn thanks for your reply here, we're sorry that this is ongoing for you.
So any Volt contract has the O2 cost as a separate contract, we do not cover the cost of this as such so we wouldn't be able to honour this sadly but we'll do our best to look at what's been said and come to an arrangement.
Please expect a PM from me to arrive shortly and respond directly when you can!
Many thanksThanks Tom
