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Contract ending - cant speak to anyone

mogsy52
Joining in

Contract ends shortly. Trying to get a new contract sorted but unable to speak to anyone at VM.

Phoned a few times, put on hold, transferred, put on hold, disconnected.

Used online chat a few times. My last attempt was on hold for over an hour and then disconnected.

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @mogsy52 

Welcome to the community forums 

Sorry to hear that you've not been able to speak with the team regarding your contract renewal

I can see that since posting you have been able to speak with the team and I believe this is resolved for you now. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley