I signed up to a black friday deal in november and got an email with a contract summary sheet etc. It didn't say I had to do anything or confirm anything. I assumed that was it, I would change over.
A week or two later I get an email saying I still had time to take advantage of an offer.. I checked and it didn't seem like my account was in transition to a new deal. So I checked the deal and it was about £2 dearer than the black friday deal, but I took it anyway as I didn't want charged £64.
Leading up to my direct debit day I get an email saying my bill is £64. I call immediately and I am told that it sometimes the system is slow and it will work itself out/adjust with my next bills once it's all went through. No big deal, I can handle that for one month.
Now January has come I've been charged £64 again and I'm being advised to pick a new deal. This meaning the charges of £128 for 2 months broadband will stand.
I phoned and spoke with someone who advised to go on to live chat to send evidence of the contract summary sheets. Cannot get live chat to work on 3 browsers or my phone. Called back for advice on what to do, they started asking me to sign up to new deals completely missing the fact they've just charged me £128 for 2 months when it should have been less than half that. Put on to a third person who said to try whatsapp chat.
Eventually on to a whatsapp and they're just trying to sign me up to another service? Why are they not acknowledging the original contract I signed up to? What went wrong?
