Contract change / renewal - vanished into thin air

[baffled9]

How can I get Virgin Media to actually enact the contract they agreed with me at the end of March.

There is no sign of it on My Account. I have been on chat to rectify it, a week ago. I came back today and there is still no sign of it. I'm on chat again now but I'm losing patience.

The old contract ends tomorrow. The bill is exactly as it was. 

What is going on?

[baffled9]

Thank you, I have done that.

It looks as though Ayisha replied to Hayze, but the actual private message came to me.  Hayze may still need help.

[Hayze]

Thank you baffled9. Someone called Martin has contacted me via private message to go through security.

Good luck with your problem, I hope you get it sorted.