Contract Renewal

[Matt_22]

Hi,

I'll try to be brief. 

Last week (15th November) I renewed my Virgin Media Services. Initially I was happy with the deal as it offered an upgrade at a good price. However when taking out the deal (Mega Volt bundle) i was told i couldn't have it without an o2 sim. I didn't want this but when i asked i was told that i would lose the bundle benefits and the price would increase without it. Since setting up the o2 sim the data connection is extremely poor in my area. 

As it 's within the 14 day cooling off period i contacted VM via Phone and chat to ask what could be done before cancelling.

I was told that i could just cancel the o2 sim. Thus reducing my bill by £20 per month without any other changes to my bundle.

I'm unsure if this has all been done. Do i have to cancel the o2 sim or do virgin do it? Do i need a new contract to reflect the reduce monthly bill? Is what I've been told correct?

I have until Friday 29th to cancel everything so i would appreciate  it if we could get this sorted out before then, otherwise it maybe safer to cancel everything as i do not want to be locked into an 18 month contract at the wrong price.

Thanks

[Carley_S]

Hi @Matt_22 

Welcome back to the community forums. 

Sorry to hear of your concerns with the O2 service in your area and with the contract/package you've agreed to.

I would recommend contacting O2 directly for your service concerns as they'll be able to assist further on this for you. Virgin Media wouldn't be able to cancel your O2 SIM on our side so to discuss anything to do with your O2 SIM and contract you'd need to speak directly with O2. You can contact them by dialling 202 from your O2 handset, or 0344 809 0202 from any other line. Alternatively, you can use any methods listed here for O2 support. 

If you've a Volt package, then you must be a customer with both an O2 and Virgin Media service registered at the same address. If this is not the case, then you wouldn't be eligible for the Volt benefits and these might be removed from the package, thus changing the package to its equivalent standard package without Volt. 

[Matt_22]

Hi Carley.

So if I contact O2 and cancel the SIM what would be the 'volt benefits' I lose from my packages and how will it affect my contract/bill?

Thanks

[Carley_S]

If you don't have an active Virgin Media broadband and O2 service registered at the same address, you'd lose your entitlement to the Volt benefits. 

This means that you'd no longer have entitlement to the free speed boost for your Virgin Media broadband service, this may affect your package by either changing your speed back down to the standard speed for the pricing or increasing your bill to reflect the speed you're looking for us to service. 

As mentioned, if you've any service concerns with O2 then contacting them to investigate this further would be recommended so that they're able to look at resolving this on their side. 

If you're within your 14-day cooling off and wish to cancel the Volt contract you agreed to, you'll need to contact both O2 and us directly so we can action this request for you. To contact us to action such a request, please call on either 150 from your Virgin Media landline or on 0345 454 1111 from any other service. 

[japitts]

The alternative option is to keep the O2 SIM in order to access the discounts & speed-increase, but just file it as you deem fit.

If another network suits you better, or works better (the latter entirely believable), then use that network instead.