@Smevster wrote:
It states Maxit TV. The annoying part is on the main page before you click on the "grab this deal" button (or whatever its called) it says I won't lose anything.
Yes it probably does, now the reply from Tom_W1 above is just parroting the official VM line, although the phrase "Mega TV offers more control in the package in that customers who don't use TNT Sport, can reduce their costs by excluding it.” doesn’t actually mean anything at all, and just stinks of desperation to justify VM position on this.
Now the Law sees things differently, if you are offered a deal, a contract, which states unequivocally ’the same service’ then the assumption would be that by accepting it, you would not be materially disadvantaged, lie you would not expect to lose a feature that you previously enjoyed. The Law won't care what VM happens to call their packages today, ‘Maxit’, ‘Mega’, ‘Ultimate all you can eat...’ etc. what matters is what you receive for your money!
Now it has been said many times on here that VM’s marketing department are simply out of control - they make adverts and campaigns, offering all sorts which the company simply isn’t able to honour. Not your problem, it’s there’s. So do you want to go legal on it? Because, from what you say, VM are now in reach of all sorts of consumer protection legislation, and I suspect that they will cave in at the first hint of you legally kicking off and are prepared to go through with it.
Oddly enough expect a PM from a member of the forum team soon, who will offer to ‘look in to it’ and mysteriously, it’ll be sorted out and you get what you expect.
Rinse and repeat for other customers......
