Hi, my contract has expired and on calling Virgin today I have been given four different quotes. I then got one online in my app and noticed one bit was missing from what I currently get, I called up and the lady said click ok and if it is not included you can go back. Well it was not included, I’ve spent over an hour on the phone trying to get the price they showed on the contract they sent me and add on our two extra boxes for £15, instead they want an increase of over £80:from the new contract. I have requested to go back to my non contract price and that is just too much work, one says no, one says ok but won’t confirm. I have the new contract here but they tell me I don’t! I wanted to email it to them but you don’t take emails so I was told, it’s WhatsApp or nothing.ive done that, spent over half an hour and the guy then told me I’m in faults so can’t help, I’ll transfer you through, he did that and it says we are closed goodbye! How do I get this resolved?
