Firstly, and most importantly, my best wishes for your wife’s recovery.
And yes, you are right, you really could do without the extra hassle now, but let me ask you, are you now (or soon will be) outside of your minimum 18 month term of your existing contract, is that why you are trying to renew? If the answer is yes, then would I would strongly suggest is that you expertise your rights to cancel any and all changes to your existing account. Yes this will, almost certainly, result in a big increase in your monthly bill, but being ‘out of contract’ gives you a massive advantage in negotiations with VM. Firstly though you need to sit down and think about what sort of provision you want, then investigate alternative suppliers, what can they offer, what would it cost, what time frames do they offer for installation?
Armed with this, along with a determination to cancel VM entirely and move on if necessary, you are now in a vastly superior negotiating position - it would seem that you have been massively messed about by VM, maybe it is time to turn the tables, no?
