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Contract Renewal

Joining in

My contract will be end of this March and got the renewal offer back in early this February. I accepted and got 2 emails which included a pre contract and estimated activation date.  But my new package and price has not been altered on my account.  I expected that my contract has been renewed but now seems not that case. Can anyone help to sort this problem? 

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Joining in

I've had exactly the same as you. So far on chat to an advisor i've been told that they cannot honour the price they originally offered last month when I accepted. Now they've offered me a price double the original offer. Hopefully someone will be able to help

Forum Team
Forum Team

Hi @GloriaUk 👋

A warm welcome to our Community Forums and thanks for your post. 

I am so sorry for the poor experience. 

I'm going to pop you a PM 📩  now so we can take a closer look into this for you. 

Speak soon!

Forum Team

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