Contract Renewal Issue

[rocave]

On 11 November I accepted an offer to renew my contract at a lower price than I was currently paying. I was told in the email from VM that my next bill would only reflect the change in part because it happened during the charging period. On 16 November I got an email asking me to ring 08000643830 to confirm some details. I have tried this several times but, to be honest, I cannot work out what sequence of numbers I should key in order to speak to someone about this. In the meantime I have received a bill which doesn't have any reduction in respect of the new contract. How can I get this sorted out?

[Beth_G]

Hi rocave,

Thanks for your post, welcome to the Community Forums.

I'm sorry to hear you've had some trouble with your renewal and getting back in touch with the team. I'd like to help.

I've dropped you a PM so I can take the details and look into this for you.