on 29-10-2024 13:20
Contract Renewal was due 13 Oct. Renewed online on 09 Oct and received email. Received further email on 21 Oct thanking me for making changes and confirming the new discounted monthly payment. Since had the standard monthly billing email with a non-discounted rate. Logged in to My Virgin to find that there is no sign that the contract has been renewed. In addition, Netflix has been changed to Standard with Ads. Can anyone help? Thanks in advance.
Answered! Go to Answer
on 29-10-2024 15:30
Hi NewSteve,
Thanks for posting and welcome to our community 😊
Sorry to hear there's been some issues with the billing since your package change. So I can get a few more details from you, I've popped you over a private message.
Alex_Rm
on 29-10-2024 15:30
Hi NewSteve,
Thanks for posting and welcome to our community 😊
Sorry to hear there's been some issues with the billing since your package change. So I can get a few more details from you, I've popped you over a private message.
Alex_Rm
on 04-11-2024 12:20
Alex_RM sorted out my issue. Thanks Alex.