Complaint with contract

[Shellym]

So I am in a dispute with Virgin. I wrote a review and a response from Virgin told me to contact them via any of the below. Well I have been in a WhatsApp call since 15.17 and still waiting with last update at 16.05 we'll be with you as soon as we can. This option is also listed so not sure who can help. 

Thanks for taking the time to leave us a review. We’re very sorry to hear that you feel this way and we’re keen to know more so we can help put things right.

Please get in touch using one of the following contact methods;

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone

WhatsApp: 07305327112

Facebook: https://www.facebook.com/virginmedia/

Twitter: https://twitter.com/virginmedia

Forums: virg.in/VMforums

And we can help from there.

Thanks,
Steven

[Cardiffman282]

If you haven't already raise your dispute via a formal complaint https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice

[Shellym]

Yeah already complained to them back in December and then again yesterday. But after the response to my review it raised my hopes to get an update, but nope still left high and dry. 

[Cardiffman282]

Once you hit eight weeks escalate it to Ombudsman Services.