Charged for returned equipment

[jojito]

• Returned the equipment and received a bill for not returning the equipment, will this be refunded? 

[Ashleigh_C]

Hi there @jojito 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have experienced this issue with your bill, the charge would be refunded as soon as the equipment is marked as returned. When was this returned?

[jojito]

Thanks for the response Ashleigh.

I returned the equipment on the 11/04/2024 and can see virgin received it on the 18/04/2024. 
Will I receive an amended bill? 

[Lee_R]

Hi @jojito thanks for getting back to us.

So I can take a look on your behalf, to give you some reassurance, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R