Forum Discussion

jojito's avatar
jojito
Joining in
10 months ago

Charged for returned equipment

Returned the equipment and received a bill for not returning the equipment, will this be refunded? 
Ashleigh_C's avatar
Ashleigh_C
Forum Team
10 months ago

Hi there jojito 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have experienced this issue with your bill, the charge would be refunded as soon as the equipment is marked as returned. When was this returned?

jojito's avatar
jojito
Joining in
10 months ago

Thanks for the response Ashleigh.

I returned the equipment on the 11/04/2024 and can see virgin received it on the 18/04/2024. 
Will I receive an amended bill? 

  • Lee_R's avatar
    Lee_R
    Forum Team
    10 months ago

    Hi jojito thanks for getting back to us.

    So I can take a look on your behalf, to give you some reassurance, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R