Forum Discussion

AkermanKatie's avatar
AkermanKatie
Joining in
22 days ago

Charged for equipment returned

I have been charged £40 for equipment returned via yodel around 20 days ago. The equipment was scanned and sent back. As yodel accepted the package I believe it is your responsibility.  How can I arrange a refund?

  • fizz's avatar
    fizz
    Fibre optic
    21 days ago

    Have you checked the tracking. As the sender it is up to you to prove the recipient has recieved it...

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    21 days ago

    Hi AkermanKatie,

    Thank you for reaching out to us in our community and welcome, apologies for the delay in your equipment you sent back being shown as received, with the Christmas holidays it will take longer for the return to show, this can take up to 28 days, once received you will receive confirmation and any charges removed and credit back if already paid.

    Regards

    Paul.