Charged for not returning equipment when VM missed the appointment

[notveryhappy99]

I left VM and booked a slot for 7th December for my equipment to be collected. I stayed in all day and no one arrived. You have now charged me £65 for not returning the equipment. This is not my fault, you didn't collect. I can't see where to book another appointment and I have already requested return packaging but so far this hasn't arrived.

How can you charge me for the equipment when you don't come and take it back?

[Reece_MH]

Hi there 👋

Thanks for posting and welcome to the Forums.

I'm very sorry to hear your equipment hasn't been collected, and you have since been charged. Equipment collections are dependent on the Technician availability for that day, similar to standard callouts. This can be suddenly affected due to things such as sickness.

I'm going to send you a private message, so we can assist you further. Please look out for it in the top-right, white envelope or by tapping your profile picture and then selecting "Messages".

Thanks,