30 Day rolling contract confused?
Hi there, I’m living with a bunch of students and our WiFi was shut off previously. Since then we have joined virgin media and currently are on a 30 day rolling contract because we only need the WiFi for 5 months before we move out. we finally got everything set up and a technician around yesterday to set things up, this morning I received an email saying my contract may be ending on 22nd May 2025. I know rolling day contracts are a 1 month minimum contract but I was told that we would just keep being charged up until we cancelled it a month before we need it shut off? I have also not been billed my amount yet anyway, I have been charged £80 for set ups and have been told I’ll be charged £120 (£60 first months bills and then another £60 of an advanced months bill) Does this mean our WiFi is going to be shut off in a months time?!? This stuff is so confusing and I feel like I’ve had no help. ONTOP of that I have been unable to activate my account due to technical difficulties (e.g when I register and set my password it just loads for a bit before refreshing the page and I have to try set the password again?) genuinely never been so stressed in my entire life over this. VM has been nothing but difficult and confusingCharged for not returning equipment when VM missed the appointment
I left VM and booked a slot for 7th December for my equipment to be collected. I stayed in all day and no one arrived. You have now charged me £65 for not returning the equipment. This is not my fault, you didn't collect. I can't see where to book another appointment and I have already requested return packaging but so far this hasn't arrived. How can you charge me for the equipment when you don't come and take it back?