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Abbi123's avatar
Abbi123
Joining in
3 days ago

30 Day rolling contract confused?

Hi there,

I’m living with a bunch of students and our WiFi was shut off previously. Since then we have joined virgin media and currently are on a 30 day rolling contract because we only need the WiFi for 5 months before we move out. 

we finally got everything set up and a technician around yesterday to set things up, this morning I received an email saying my contract may be ending on 22nd May 2025. I know rolling day contracts are a 1 month minimum contract but I was told that we would just keep being charged up until we cancelled it a month before we need it shut off?

I have also not been billed my amount yet anyway, I have been charged £80 for set ups and have been told I’ll be charged £120 (£60 first months bills and then another £60 of an advanced months bill) 

Does this mean our WiFi is going to be shut off in a months time?!? This stuff is so confusing and I feel like I’ve had no help. 

ONTOP of that I have been unable to activate my account due to technical difficulties (e.g when I register and set my password it just loads for a bit before refreshing the page and I have to try set the password again?) 

genuinely never been so stressed in my entire life over this. VM has been nothing but difficult and confusing

charged
confused
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1 Reply

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hello Abbi123

     

    Sorry for the confusion caused by the email received in regards to your contract, we appreciate you taking the time to raise this on the forums.

     

    The 30 day contracts roll over each month unless you contact us to request it's cancellation, this means the same service will be applied next month unless you have been in contact. As you have mentioned you only need this for 5 months, we'd recommend contacting us to request the closure 30 days before you're due to leave.