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Charged £17.99 for Netflix....I never joined?

WhatIsTheMatrix
On our wavelength

A few days ago while browsing the homepage on my Virgin Media tv I just clicked on Apps and wondered about the Netflix as I'd left them 6 months ago due to increasing prices.

I landed on their page and I then went back to the homepage.

I NEVER joined them or agreed anything!

Looking at my bill today I've been signed up for a monthly £17.99 subscription to Netflix.....for looking at their page for a second???

I want a refund of my £17.99 if the money goes out and this so called subscription cancelled.

1 REPLY 1

John_GS
Forum Team
Forum Team

Good morning @WhatIsTheMatrix 

Thanks for posting and welcome back to the community.

Sorry to hear of this dispute.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill